We strive to make our website accessible and enjoyable for all users, however if there is informations you cannot easily access, please call a Salomon customer service agent at 1 833 230 0292 or contact us through the contact form
The health and safety of our employees and communities is our top priority. We continue?to monitor the ongoing COVID-19 situation daily and adapt as needed.
Our warehouses resumed shipping last week and we are processing and shipping all orders as quickly and safely as possible. We are working through a backlog of oldest orders first and plan to be caught up by May 4th. Until that time, please expect a shipping delay of 1-2 weeks on new orders. Thank you for your patience and understanding!
Our returns policy remains unchanged:
If you are not satisfied with your purchase on salomon.com,?you can return it and receive a full refund?by completing the return procedure?within 30 days of receiving your order. You can contact us by following any of the options outlined here: http://www.programbul.com/en-us/contact or by giving us a call at 1 833 230 0292, 7 a.m. to 4 p.m MST, Monday to Friday.
Your returned items must be intact and complete, must not have been used (or washed or worn), and must be in their original packaging in good condition. Reasonable accommodations will be made for customers who are unable to meet the 30 day window due to the current circumstances surrounding COVID-19.
CUSTOMER SERVICE INQUIRIES:
Our customer service team is still responding to your needs, but please be patient during these challenging times as many are now working remotely in order to ensure their safety. Our customer service team can be reached at 1 833 230 0292, 7 a.m. to 4 p.m MST, Monday to Friday.
WE SUPPORT OUR RETAIL PARTNERS!
We support our network of retail partners, especially as many of us take extraordinary measures to protect the health and safety of our communities. For a full list of Salomon retailers in your area, and to learn more about openings, hours, and opportunities for curbside pickup, please visit our Store Locator.
You can also find Salomon products online through our partners:
TAKE ADVANTAGE OF 25% OFF SELECT FOOTWEAR, APPAREL & GEAR
SHIPPING STATUS DUE TO COVID-19
Our warehouses resumed shipping this week and are currently operating with a small crew. We are processing and shipping all orders as quickly and safely as we can. However, you may experience a delay of 2-3 weeks in shipment of your product.
Free returns within 30 days of receipt.?
All our products come with a two-year quality warranty.?
For ski pants and jackets, the warranty is extended to three years.
If you are not satisfied with your purchase on salomon.com,? you can return it and receive a full refund?by completing the return procedure on our online platform?within 30 days of receiving the product. The items must be returned within the stated period, and must be intact and complete. They must not have been used (or washed or worn) and must be in their original packaging in good condition.
If you are returning goods because the product is damaged or is not the product you ordered, please contact customer services for a refund of your shipping costs, at?1-833-230-0292 from 7 a.m. to 5?p.m MST Monday to Friday.
POTENTIAL SHIPPING DELAYS
At this time,?our footwear, apparel and gear warehouses are closed through April 14th, but we are still taking online orders. You will experience a delay of 1-2?weeks in shipment of your product.?Winter sports equipment product remains available?and will ship with normal timing.
ON SALOMON.COM, STANDARD DELIVERY IS FREE FOR ALL ORDERS (EXCLUDING INDUSTRY PARTNER ORDERS).
UPS GROUND (FREE)
Delivery within 5 to 10 days (Monday-Friday). No PO, FPO, or APO Boxes.?
Delivery with these methods has been temporarily suspended until we can guarantee shipment in the appropriate timeframes.?